FAQ’s - New Waves Travels

What do you need to rent a car?

To rent a car from us, in the United States and Canada, you will need the following: To be 25 years old (if you’re under 25, you may be required to pay a young driver’s fee, which varies by rental location) A valid driver's license with a photo A photo ID (For example: a driver’s license or passport) Credit or debit card or prepaid card (check the acceptable forms of payment at the location you’re renting from)

Will you Pick Me Up?

We are pleased to offer complimentary pick-up services for locations outside of airports during our regular business hours. To arrange your pick-up time or to make any special accommodations, please contact your local rental office directly. Once you are picked up and returned to the office, one of our courteous rental representatives will assist you with the necessary paperwork and get you on the road quickly. Important Information: While we are happy to provide pick-up services, please note that we do not offer vehicle delivery. For airport rentals, our offices are either located within the terminal or a short shuttle ride away. Due to security regulations, we are unable to provide pick-up or drop-off services at airport locations from non-airport branches. Can We Guarantee a Pick-Up? To ensure the availability of your pick-up service, we kindly request that you confirm your rental with the local branch at least two hours in advance. Pick-ups will be arranged by the nearest non-airport location within a 16-kilometer (10-mile) radius of your location. Please note that not all branches within this radius are equipped to provide pick-up services. Due to previous no-shows, our local rental offices can only schedule pick-up services for confirmed reservations. Please note: Our rental offices are happy to pick you up, but they do not deliver vehicles. If renting from an airport location, our offices are either in the terminal or a short shuttle ride away. Due to security regulations, our non-airport rental locations cannot pick you up or drop you off at an airport. Can you guarantee the pick-up? In order to guarantee a pick-up time from your local branch, you must confirm your rental with the office at least two hours in advance. Pick-ups are done by the first non-airport location within 16 kilometers (10 miles) of your location - as long at the nearest branch is able to pick you up; not all branches within 16 kilometers (10 miles), are able to do a pick-up. Due to no-shows, our local rental offices can only schedule confirmed pickups.

What forms of payment are accepted for renting a car?

Credit cards are accepted at airport and non-airport locations in the US, Puerto Rico and Canada. VISA® MasterCard® American Express® Discover Network® (For Canada, Discover® is only accepted at major Airport locations) JCP (Japan Credit Bureau) Renters without a ticketed return travel itinerary will need to provide a credit card with sufficient available credit to cover the estimated total amount for the rental and a deposit between $200-$850 depending on the rental location and class of vehicle rented. Debit/check/Prepaid cards are any non-credit cards bearing the VISA®, Mastercard® or Discover®, American Express® logo. Prepaid cards or any other non-credit cards without one of these logos are not accepted. The same applies for gift cards.

Is a Deposit Required When Renting a Vehicle in the US and Canada?

Yes. The deposit amount varies by location.

Will There Be an Additional Charge If I am Late Returning the Rental Car?

Great news! There is generally a 29 minute grace period for daily rentals. If the vehicle is returned within 2 ½ hours of the time it was rented on a subsequent day, additional hourly charges will apply. Hourly charges for your location and rental can be found on your rental contract. If you return the vehicle 2 ½ hours or more from the time it was rented on a subsequent day, you will be charged for an additional day of rental. Please Note: A vehicle that is returned after hours will not be checked in until the next business day. If returning after hours when a branch is closed, the customer is responsible for the vehicle until the satisfactory check in of the rental vehicle the next business day.

Can I Extend My Car Rental?

Yes! In order to get you in the right direction and to make sure your rental is extended correctly, please refer to your rental location. Extending Car Rental at an Airport Branch/Non-Airport Branch Since you rented at an airport location, we can extend this reservation for you in no time. In order to do so, please call 1-866-558-3894; our customer service specialists are here to help! Please note: At this time, the only way to extend your rental is to call us. When extending a rental, the branch will need to place an additional authorization on your credit or debit card. Your rates are subject to change based on the length of your rental extension. Usually the longer you keep the vehicle, the better deal you'll receive because you can then take advantage of our weekly and monthly rates.

How to Change my Photo from Admin Dashboard?

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How Much is a Rental Car?

The cost of a rental car depends on many factors and can vary greatly. These factors include: The length of time you are renting the car Car class selected Rental location Added insurance or protection products Additional products selected If you have to modify your reservation If you have to change your rental drop-off location For the most accurate pricing, please get in contact 1-866-558-3894.

Clients' Testimonials

Reviewed by People

Real Travelers, Real Stories

"Our family vacation was made so much easier thanks to NewWave. From the moment we booked, the service was top-notch. We were picked up from our hotel right on time, and the staff made the rental process quick and simple — even with two kids in tow! The SUV we rented was clean, spacious, and perfect for our road trip. It’s rare to find a rental company that combines convenience with great customer service, but NewWave delivered on both. We’ll definitely be booking with them again for our next trip."

Daniel & Maria S., Family Travelers Vancouver

"As someone who travels frequently for work, I’ve used many rental companies — but NewWave stands out. Their team was professional, punctual, and incredibly organized. The vehicle was ready when I arrived, immaculately clean, and exactly what I needed for my business meetings. I especially appreciated their reliable pick-up service, which saved me valuable time. NewWave has become my go-to for every business trip — they’ve earned my trust."

Michael T. Corporate Consultant, Calgary

"I can’t say enough good things about NewWave Car Rental! As a first-time customer, I was blown away by how quick and easy it was to book my one-way rental through their slick online platform—I had my SUV reserved in under a minute. Picking up in Seattle and dropping off in Portland was a lifesaver for my Pacific Northwest road trip, making my travel plans so much smoother. The vehicle was pristine, reliable, and perfect for the scenic drive, and with NewWave’s unbeatable special rates and unlimited miles, I saved big while exploring every detour without a worry. The staff was incredibly friendly and made the entire process seamless. NewWave’s convenience, reliability, and value are top-notch—I’ll be singing their praises for my next trip! Highly recommend!"

Sarah Thompson Seattle, WA